Contract: Sale Support Admin / USA

The client is currently recruiting an Jr. Sales Support Admin based in Redwood City on a 12 month initial contract.

The Jr. Sales Support Administrator's (Customer Support) initial primary tasks entail processing Quotations and Sales Orders, providing excellent customer service and working closely with cross-functional teams such as Sales, Finance, Service and Logistics.

PRIMARY RESPONSIBILITIES:

• Answer incoming calls from Queue system (call center).
• Answer and address customer (external & internal) inquiries and requests related to Sales Order shipment status', product pricing and availability, etc.
• Process Accessory, Consumable and Reagent Quotations and Sales Orders into Oracle.
• Log cases for all incoming calls into SFDC.
• Process Expensed, Intercompany and Credit Card Orders.
• Review purchase orders to ensure compliance.
• Write- up replacement, return and credit requests and document complaints.
• Manage Region e-mail boxes.
• Submit customer master/account requests.

SKILLS AND KNOWLEDGE:

• Strong written, verbal and interpersonal skills to articulate clearly and effectively with customers and to write business correspondence / activity documentation.
• Intermediate experience using Word, Excel, Visio, PowerPoint, etc.
• Analytical skills to solve practical problems and deal with a variety of situations.
• Must be able to prioritize and multi-task to meet deadlines and build collaborative relationships with management, peers and cross-functional teams.
• Flexibility to accommodate fluctuations in workload.
• Apply commonsense and interpret a wide variety of instructions and requests furnished in written or oral form.

QUALIFICATIONS:

• SFDC, Oracle, Outlook.
• Call Center.
• Order Management/Entry.
• Bachelor's degree or 4+ years relevant experience