Contract: IT Support Lead / Kazakhstan

Location: Tengiz 28/28

Technical Skills

•           In depth knowledge of Windows operating system, GIL and modern desktop and authentication method.

•           IT service delivery including knowledge of ITSM and tools to support IT delivery processes (Service Now, GIL Tools, etc.)

•           Ability to use and configure above tools to evolve processes and report on service performance, data accuracy and discrepancies.

•           Problem solving skills (general and technical)

•           Definition of metrics to drive service and process improvements.

Leadership Skills

•           Respond promptly to customer problems and provides timely & professional quality service to customers.

•           Communicate professionally with clients, identify the problem, resolve or escalate the problem.

•           Communicates clearly to IT technical staff and Leadership in a clearly concise manner

•           Technical assistance to customers, other IT/Telecoms teams and Infrastructure Support Team members.

•           Ensure the Information Protection of our Systems, Data, and follow evergreen processes

Education

•           Technical education (Telecommunications or Automation/ Electrical/ Instrumentation preferable)

•           Business Knowledge

Personal Qualities

•           Analyze team members needs and assist in developing specific skills.

•           Establish and maintain social climate within the team;

•           Act on his/her own initiative;

•           Make sure the team members understand their personal and collective responsibility for quality in their work performance.

•           Support initiatives and creative approach to work;

•           State his/her own ideas and communicate them to subordinates and management in a written form and orally;

•           Excellent Planning and Organization Skills – Demonstrated planning and organizational skills specifically in a project environment.

•           Excellent Team player with good communication skills: good verbal/ writing skills in English.

•           Ability to interface independently with multiple groups, customers contractors,

•           Ability to factor technical and broader input to support good decision making

•           Work closely with members of the IT organization to understand and communicate IT directions

•           A strong appetite for learning across a broad front an the application of new techniques to work processes.

Operational Excellence

•           Be a leader in safe in operations.

•           Works within IT Team and Commissioning Team to ensure all installations and changes are completed in accordance with change control process, design standards and to high professional standards.

•           Works with team to ensure all facilities under the control of the team are maintained to assure they are in a clean, tidy and supportable condition.

•           Actively lead BBS and IIF initiatives