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Contract: Customer Service and Logistics Representative / Houston
This job has expired or may no longer be taking applications, but other similar jobs are available.
| Added: | 2022-06-09 |
| Location: | Houston |
| Salary: | N/A |
| Duration: | Contract |
| Apjid | 3 |
Customer Service & Logistics Representative
Location: Houston, TX.
Job Type: 12-Month Renewable Contract
Primary Responsibilities:
Location: Houston, TX.
Job Type: 12-Month Renewable Contract
Primary Responsibilities:
- Carry out order processing and keep daily contact with customers.
- Provide and process information in response to enquiries and requests about products and services.
- Upload and check customer orders with reference to all conditions, price, credit limit if existing.
- Upload full instructions for the shipment and prepare directly or ensure that all other necessary documents are available.
- Maintain a proper communication with customers for any request or issue concerning the orders.
- Respond promptly to customer enquiries, including enquiries on pricing.
- Check product availability for the required date.
- Organize workflow to meet customer timeframes.
- Send to customers order confirmation, shipping documents if required, and provide delivery information, keeping customers informed about variations.
- Follow the status of the order: material preparation, booking reservation.
- Handle and resolve customer complaints or when appropriate involve other competent departments for the management of claims.
- Follow up on the invoicing process.
- Credit and debit note requests.
- Keep records of customer interactions and transactions, record details of enquiries, comments, and complaints.
- Carry out pertinent activities to keep Master Data updated in the sap system, set up new customer accounts and manage customer accounts.
- A minimum of 1-2 years’ experience as a customer service & logistics representative; sales assistant; logistics clerk or from a technical service focused role.
- Experience within a multi-national company is ideal, and possibly within a company producing, distributing, or transforming raw materials as well.
- Customer Service and/or logistics principles and practices.
- Some knowledge of administrative procedures.
- Knowledge of chemicals and/or oil & gas industry is a plus.
- Proficient in Microsoft Office Suites.
- Working knowledge of SAP system.
- Familiarity with (CRM) Customer Relationship Management software is highly desirable.
- Flexibility, resilience, problem solving and analysis
- Ability to work both independently and as a member of t.he team.
- Attention to detail.
- Strong interpersonal and listening skills, as well as very good verbal and written communication skills.
- 10% travel may be required.
How to Apply
70 Brunswick Street
Stockton on Tees
Cleveland
TS18 1DW
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