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2nd/3rd Line Support Engineer / England
This job has expired or may no longer be taking applications, but other similar jobs are available.
Added: | 2022-07-06 |
Location: | Manchester, England |
Salary: | Good |
Duration: | Permanent |
Apjid | 3 |
2nd/3rd Line Support Analyst – Permanent – Cheadle/Remote
Role will be fully remote with the odd requirement to go on site when required
Essential:- Substantial knowledge & demonstrable skills in cloud services (IaaS, PaaS, Microsoft 365, Azure). Good working knowledge of Windows Server including Active Directory and associated technologies. Experience supporting a VMware infrastructure. Understanding of incident and problem management
2nd/3rd Line Support Analyst Job Purpose
Provide consulting, solution implementation and ongoing technical support on a wide range of technologies to our managed SME clients and internal systems.
The role would suit an individual with a minimum of 5 years’ experience who is eager to expand their technical knowledge with a progressive and dynamic company.
Capable of managing client issues through to completion using a logistical and methodical approach towards problem solving. We also expect a keen enthusiasm and aptitude regarding the adoption of new technologies.
2nd/3rd Line Support Analyst Key Responsibilities
Candidates must be eligible to work in the UK
2nd/3rd Line Support Analyst – Permanent – Cheadle/Remote
Role will be fully remote with the odd requirement to go on site when required
Essential:- Substantial knowledge & demonstrable skills in cloud services (IaaS, PaaS, Microsoft 365, Azure). Good working knowledge of Windows Server including Active Directory and associated technologies. Experience supporting a VMware infrastructure. Understanding of incident and problem management
2nd/3rd Line Support Analyst Job Purpose
Provide consulting, solution implementation and ongoing technical support on a wide range of technologies to our managed SME clients and internal systems.
The role would suit an individual with a minimum of 5 years’ experience who is eager to expand their technical knowledge with a progressive and dynamic company.
Capable of managing client issues through to completion using a logistical and methodical approach towards problem solving. We also expect a keen enthusiasm and aptitude regarding the adoption of new technologies.
2nd/3rd Line Support Analyst Key Responsibilities
- Must work effectively in a commercially aware yet customer sensitive capacity with Sales and Professional Services
- Engage and provide professional technical support and direction to strategic customers
- Ability to build relationships and develop rapport internally and with external clients
- Working flexible hours when necessary, and travel to external sites, to achieve customer satisfaction goals
- Design and installation of technical solutions associated with delivering applications both internally and to external clients
- Pre-Sales assistance to Sales personnel or direct to customers
- Microsoft certification
- SQL knowledge
- Experience configuring and administering SonicWALL devices
Candidates must be eligible to work in the UK
2nd/3rd Line Support Analyst – Permanent – Cheadle/Remote
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