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Contract: Patient Care Coordinator / USA

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Location: Worcester, Massachusetts, USA
Salary:Up to GBP15 per annum

The client is in need of the best Patient Care Coordinator on the east coast! This position is 100% remote working for one of the largest Pharmaceutical/BioTech companies in the entire world! If you think you have what it takes, prove it and apply now!

Job Description:
Under close supervision, receives and processes approved medical inquiries including speaking with the caller, coordinating follow-up action, documenting requests and responses, and developing, maintaining and updating the database files.

Essential Job Functions:
* Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws.
* Receives, triages, and processes product identification calls, including speaking with the caller and documenting the request from the call into the Medical Information Database.
* Responsible for identification and coordination of transfer of any query that is beyond the scope of approved responses and requires an Allergan Medical Information Department staff member to offer a peer medical information reply.
* Responsible for Unsolicited Requests (Sales Representative/MSL) case data entry clean up and auditing.
* Assists with the processing of outgoing responses via database and hard copy mailings, as needed.
* Assists and collaborates with the Operations department on the Medical Information portal.
* Responsible for Medical Information shared mailbox triage and handling.
* Identifies Adverse Events and Quality Complaints to triage appropriately and runs Reconciliation Reports per Compliance.
* Coordinates Global Scientific Information requests to the appropriate medical personnel.
* Performs related duties, as assigned.

How to Apply

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