Contract: Associate Customer Support Ops / The Netherlands

The client is looking for an Associate Customer Support Ops for based in the Breda Area (Netherlands) on an initial 12- month contract.

Main Responsibilities of the role

• Business Super User performing Order-To-Cash (OTC) and Plant to Stock (PTS)
• Act as 1st line support for ERP systems for EU supply chain in area of OTC & PTS such as ERP, reporting tools & systems. This includes business user access management & training, troubleshooting , NC support for systems and system enhancements.
• EDI setup & IDOC monitoring
• Own preparation of monthly and yearly departmental performance KPIs
• Ownership of part of master data maintenance in ERP system.
• Own complete/part of month-end & year-end activities for EU Supply Chain.
• Product launch assessment for Sales area data from ERP system point of view
• Monitors stock comparison and resolves stock related issues on a daily basis and on a monthly basis as part of SOX.
• Communicates stock related topics with Local Service Providers (LSPs)
• Support process improvement initiatives and projects as Business Tester for execution of user acceptance tests for system changes and related documentation.
  

Desired qualifications:

• Bachelor's degree or equivalent in logistics, economics or information technology
• 0-2 years experience in the international supply chain (OTC, PTS)
• Working with MS Office and experience with preference of working with SAP
• Good understanding system in/outbound processes, and regional differences where LSP's are maintained.
• Strong analytical skills (incl. MS Excel)
• Good communication and presentation skills (verbal & written)
• Fluent in English, both in verbal and written communication
• Preferred to have and knowledge of SAP OTC and PTS along with the related business processes.
• Business Acceptance testing hands on experience for ERP systems
• EDI/IDOC communication knowledge in SAP