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Contract: Associate Customer Support Ops / The Netherlands

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Added:2021-04-21
Location: Breda, North Brabant, The Netherlands
Salary:Negotiable
Duration:Contract
Apjid3

The client is looking for an Associate Customer Support Ops for based in the Breda Area (Netherlands) on an initial 12- month contract.

Main Responsibilities of the role

  • Business Super User performing Order-To-Cash (OTC) and Plant to Stock (PTS)
  • Act as 1st line support for ERP systems for EU supply chain in area of OTC & PTS such as ERP, reporting tools & systems. This includes business user access management & training, troubleshooting , NC support for systems and system enhancements.
  • EDI setup & IDOC monitoring
  • Own preparation of monthly and yearly departmental performance KPIs
  • Ownership of part of master data maintenance in ERP system.
  • Own complete/part of month-end & year-end activities for EU Supply Chain.
  • Product launch assessment for Sales area data from ERP system point of view
  • Monitors stock comparison and resolves stock related issues on a daily basis and on a monthly basis as part of SOX.
  • Communicates stock related topics with Local Service Providers (LSPs)
  • Support process improvement initiatives and projects as Business Tester for execution of user acceptance tests for system changes and related documentation.

Desired qualifications:

  • Bachelor's degree or equivalent in logistics, economics or information technology
  • 0-2 years experience in the international supply chain (OTC, PTS)
  • Working with MS Office and experience with preference of working with SAP
  • Good understanding system in/outbound processes, and regional differences where LSP's are maintained.
  • Strong analytical skills (incl. MS Excel)
  • Good communication and presentation skills (verbal & written)
  • Fluent in English, both in verbal and written communication
  • Preferred to have and knowledge of SAP OTC and PTS along with the related business processes.
  • Business Acceptance testing hands on experience for ERP systems
  • EDI/IDOC communication knowledge in SAP


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