Search Jobs

     


Contract: Customer Care Advocate / US

This job has expired or may no longer be taking applications, but other similar jobs are available.
 Click here to shortlist this job 1-CLICK Apply With Employer or Register Now
Added:2021-04-23
Location: Coralville, Iowa, US
Salary:Up to USD154 per day
Duration:Contract
Apjid3

The client is currently recruiting a Customer Care Advocate to work on a 6-month initial contract.

The Customer Care Advocate provides professional customer service to customers in regards to pricing and order inquiries.

RESPONSIBILITIES

  • Fields customer inquiries leading up to and after order placement to provide a positive customer experience.
  • Answers all customer inquiries received by phone, email and chat in a timely and thorough manner; documents these interactions in Customer Relationship Management (CRM) database.
  • Demonstrates channel versatility and aptitude on multiple customer communication channels
  • Utilizes sales and manufacturing databases for all sales entities to provide informed order and shipment status updates.
  • Provides quotes and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase.
  • Reviews orders to screen for most common issues and clarifies any missing/unclear information.
  • Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer's satisfaction.
  • Provides administrative support for sales team.
  • Drafts, reviews and maintains work instructions and process flow documentation for individual accounts.
  • Demonstrates behavior consistent with the Core Values.
  • Performs other duties as assigned.

REQUIREMENTS

  • Associate's degree with 2 years customer service experience required; Bachelor's degree preferred.
  • Excellent computer skills (including Microsoft Office applications and proficiency in typing) required.
  • Previous experience in customer service or related field preferred.
  • Previous experience with SAP or Salesforce preferred.


How to Apply









Latest Jobs - contract: systems engineerhuman resources business partneremployee relations manager - remote opportunitycontract: technical engineering engineercontract: buyer/plannerstaff accountantsurface integrity managerassociate technician production operations i (o1)senior recruitment consultantcontract: facilities decommissioning managercontract: localization project coordinator - p2civil engineerit project managercontract: quality inspector icontract: production operations technician (t1)offshore hse advisor/medicqa/qc inspectorcontract: production techniciancontract: test technician iimedical reviewerproject managercontract: manufacturing engineerpharmacy techniciancontract: senior instrument commissioning technicianassociate customer financesr. manufacturing engineercontract: sr. formulation technician (t3)contract: software support engineer - remotefield operatorhealth manager (qualified doctor)lims specialistlearn arabicplanning & performance analystcontract: lead pipeline engineercontract: reservoir engineercontract: surf engineering managermachine shop inspectorweldermachinistelectrical assembly technicianquality inspectorquality analystcsu deputy area leadsenior technical consultantcontract: project manager - commercial plumbing / gas / hvacfinancial analystcontract: senior technician, quality controlcontract: material handler iicontract: medical technologist - remoteapplications scientistproduction technician - advanced
V
© All rights reserved, 2001 - 2021