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Contract: Field Service Coordinator / Singapore
This job has expired or may no longer be taking applications, but other similar jobs are available.
Added: | 2021-10-26 |
Location: | Singapore |
Salary: | - |
Duration: | Contract |
Apjid | 3 |
Direct Responsibilities:
- Customer communication - acceptance of e-mails and telephone calls for service inquiries and spare parts processing – with national and international, internal, and external customers and channel partners
- Technical clarification of inquiries in coordination with the technical specialists (Tech. Support) as needed
- Clarification of material availability and coordination of the fastest possible delivery date with the responsible departments (planning, shipping, warehouse), Coordination of service visits for technicians at customer site
- Creation and tracking of offers for service requests and their spare parts in SAP
- Complete order entry of spare parts / service orders in SAP, including but not limited to:
- Opening project, jobs, and Sales orders
- Billing and Rev Rec
- Cost Plans
- WIP/ECA
- Ensure required Spare parts are supplied to customer (part dispatch and logistics work required)
- New Customer Registration for Service Customers
- Documentation in SFDC (Salesforce) / Service Max
- Monitoring of delivery dates and tracking of spare parts production and orders.
- Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and / or construction, to guarantee our customer with the highest level of availability
- Ensure SOX compliance for assigned projects
- Support Service Managers in forecasting with feedback on current project timeline
- Warehouse management
- Experience in SAP and SFDC / Service Max
- spoken and written language skills in English and local language
- Relevant professional experience in dealing with national and international customers
- Service experience
How to Apply
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