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Contract: Field Service Coordinator / Singapore

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Location: Singapore
Direct Responsibilities:
  • Customer communication - acceptance of e-mails and telephone calls for service inquiries and spare parts processing – with national and international, internal, and external customers and channel partners
  • Technical clarification of inquiries in coordination with the technical specialists (Tech. Support) as needed
  • Clarification of material availability and coordination of the fastest possible delivery date with the responsible departments (planning, shipping, warehouse), Coordination of service visits for technicians at customer site
  • Creation and tracking of offers for service requests and their spare parts in SAP
  • Complete order entry of spare parts / service orders in SAP, including but not limited to:
  • Opening project, jobs, and Sales orders
  • Billing and Rev Rec
  • Cost Plans
  • Ensure required Spare parts are supplied to customer (part dispatch and logistics work required)
  • New Customer Registration for Service Customers
  • Documentation in SFDC (Salesforce) / Service Max
  • Monitoring of delivery dates and tracking of spare parts production and orders.
  • Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and / or construction, to guarantee our customer with the highest level of availability
  • Ensure SOX compliance for assigned projects
  • Support Service Managers in forecasting with feedback on current project timeline
  • Warehouse management
Required Skills, Knowledge and Abilities
  • Experience in SAP and SFDC / Service Max
  • spoken and written language skills in English and local language
  • Relevant professional experience in dealing with national and international customers
  • Service experience

How to Apply

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