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Receptionist / South East London

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Location: South East London
Main duties and responsibilities 
  • Meet and greet all visitors to our London office
  • Register all guests visiting the office on Bluepoint system
  • Answering calls in an efficient and professional manner, taking clear and detailed messages when necessary
  • Ensure all guests sign in & out of the office and that they are fully briefed on all health and safety requirements
  • Ensure all new visitors watch H&S building induction video
  • Conduct building induction for new joiners – introduction to staff and office
  • Ownership and coordination of third party office facilities budget and suppliers – including but not limited to cleaning, maintenance, recycling, plants - always with an eye on sustainability and cost control
  • Property Management responsibilities including PR creation, PO review and approval of Nova North office related invoices (covering office rent, parking space rent, utilities, service charges etc.)
  • Key user and system administrator for desk booking application (Ronspot) for London office staff, contractors and visitors
  •  Outlook Calendar management to book/confirm meetings for staff and external guests
  • Arranging temporary security passes with lanyards for visitors – keep accurate records
  • Logging, sending and distributing all incoming and outgoing mail, couriers and faxes within 24 hours of receiving it
  • Booking meeting rooms, managing requests and working closely with the executive team assistants
  • Setting up meeting rooms, providing refreshments & tidy meeting rooms once finished
  • Order breakfast & lunches for meetings and other regular staff occasions
  • Ensure that the reception & kitchen areas are tidy at all times – daily checks, loading/unloading dishwasher etc.
  • Book Loading Bay deliveries and visitors car park as required
  • Collect post and deliveries from loading bay and distribute within 24 hours
  • Order stationery and kitchen supplies – daily checks to ensure stock is replenished at all times, liaise with EA team to understand and agree supply needs
  • Monthly stocktake of printing toner, paper and stationery to ensure adequate supplies
  • Managing monthly credit card expenses – keep track of expenditure in a spreadsheet
  • Ad-hoc administrative tasks e.g. binding and printing
  • Liaise with suppliers
  • Flexibility to work late/early dependant on meeting requirements/board meetings

Required qualifications and experience
  • Previous relevant experience in a similar fast paced, front of house Receptionist role
  • Facilities management experience would be beneficial
  • Exceptional customer service skills
  • Excellent written and verbal communication skills, including a clear telephone manner
  • IT literate and experienced user of Microsoft Office suite, particularly Teams, Word and Outlook
  • Previous supervisory experience would be preferred as this role may be required to lead work experience students or apprentices
  • Well-presented
  • Friendly and approachable
  • Flexible
  • Team player
  • Proactive
  • Excellent organisational skills
  • Ability to use own initiative, think outside the box to solve problems
  • Ability to work autonomously with minimal supervision

How to Apply

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