Contract: Customer Service Associate / Breda, North Brabant

The client is looking for a Customer Service Associate based in the Breda Area (Netherlands) on an initial 12-month contract.

Job Purpose:

Ensure reliable and efficient execution of Order-to-Invoice activities for To-the-Market Supply, including import/ export. Own end-to-end shipments coordination to internal (e.g. affiliates, manufacturing sites) and external (e.g. distributors) customers
Main Responsibilities of the role

• Ensures distribution of pharmaceutical product globally
• Processing of supply orders on a daily basis
• Handling of export- and import documentation
• Booking and monitoring of shipments and pro-actively respond on potential issues
• Handle and resolve service and transport issues
• Coordinate and execute return process
• Partners with third party logistics suppliers and other members of the supply chain.
• Develop and maintain good relationships with internal/ external customers (affiliate, distributor, etc) and the on-site departments
• Represent the team in cross functional project teams
• Identify process improvements and provide input for the periodic KPIs
• Ensure knowledge of GMP/GDP and job related training is up to date
• Continually reviews Order-to-Cash policies and procedures and recommends opportunities to improve operations.
• Shares responsibility with Corporate Planning, Distribution and Quality for executing disaster recovery plans.
• Other duties as required.
  

Desired qualifications:

• Fluency in multiple languages (e.g. Russian)
• Knowledge and experience in Customer Service department
• Computer skills and ERP experience
• Experience with issue handling in a logistic environment

For more information on this role email me for a completely confidential chat about this role and other opportunities using the reference number.