Contract: IT Technical Applications Advisor / United States of America

Job description:


The IT Technical Applications Advisor will support the IT Manager to drive the overall IT Technical Applications agenda in company. Technical Applications are key to all aspects to the operation of the site and contribute to digital transformation journey the site plans to begin. The scope of the role includes leading our Technical Applications their daily activities. This includes understanding their business processes, requirements, and use of each application. The Technical Applications Advisor will assist in project planning, coordination with vendors, and follow up on support efforts our remote support teams are giving. From a site perspective, this person will be the link between the business and our different IT teams, translating business needs into technical solutions. This role will establish IT Application best practices at the site. The successful candidate must seek to understand the Refinery business, Oil and Gas practices, and feel comfortable working in a Plant type environment. Creativity and customer centric attitudes are fundamental in this role.

 

 

Stakeholder Management

• Interacts with business stakeholders, their engagements/projects, understanding needs and / or requirements
• Handle and manage portfolio of Technical Applications
• Actively participate in business and IT team discussions, bringing in best practices to and from site.

 

Value Generation & Protection

• Maintain & support portfolio of Technical Applications
• Define: when to purchase (OTS), use current application, or internal development?
• Document business processes
• Lead any new Technical application project deployment / enhancement
• Contribute to the creation of knowledge-based articles used for Support
• Lead the offsite Applications Support teams
• Applications Vendor management
• Contract management, license management
• Understand, plan, deploy application upgrades / patches
• Contribute to budget management for Applications – control spend
• Definition / control of Application Support Desk KPIs
• Define / Modify end user service model – escalations, levels of service, feedback from end users
• Contribute to IT communications – prepare and communicate for specific applications working with IT Operations lead
• IT Policies and procedures – define, deploy and enforce correct use of applications.
• Interact with all IT Teams – coordinating daily activities and projects

 

 

Dimensions:

• Be a key member of the IT leadership team at site
• Will support the IT Manager and Site Leadership Team in delivering a reliable and safe IT Technical Applications environment for End Users to work in
• Will lead a offsite Application Support team who give IT service to all users at site: ~1200

 

Skills & Experience Required:

• Understanding of commons applications used at a Refinery
• Understanding of common business processes in a Refinery or the Oil & Gas industry
• Understanding of key ‘pain points’ in typical IT Applications environment
• Ease / Proficiency in understanding complex business process and being able to translate them into technical solutions.
• Experience developing “how to use” type documents
• Experience creating an applications inventory and portfolio
• Team leadership skills: able to lead, communicate and interact with offsite Support teams
• Experience having worked in similar roles or environments
• Comfortable working at Refinery or have worked in similar type plants.
• Strong communication skills (written and verbal), among IT, digital and business stakeholders  
• Comfortable in a multi-tasking type environment
• Some common Applications used at Refinery:
  • Aspen
  • Primavera
  • Impress
  • Track
  • NaviTrack
  • Dynamo
  • W-IMS
  • W_SIFPro
  • SchedulePro
  • SmartPlant
  • AutoCad
  • Cadworx
  • ASSAI
  • OSI Software (PI)
  • Raman Lims
  • Sampe Mgr
  • Flowcloud
  • IHS Engineering workbench
  • RPS PIMS / RPS Report Writer