HR Associate / Reading

Key Accountabilities:

• Deliver high quality, timely and accurate transactional HR services within SLA requirements.
• Deliver efficient and effective HR support to customers, providing first point of contact services through HRIS, telephone, email and walk-ins.

Key Responsibilities:

• Maintain workload and case trackers to enable the reporting of service performance and identification of improvements.
• Ensure the HR Information System is accurately updated and transactions are processed in a timely fashion.
• Ensure all correspondence and documentation produced is accurate and in accordance with approved templates.
• Deliver routine scheduled activities.
• Support line managers, employees and candidates in the effective use of self-service HR technologies.
• Escalate issues in accordance with the relevant escalation process in a timely fashion.
• Maintain positive and professional working relationships with internal and external colleagues and customers, ensuring process hand-offs are properly executed.
• Support ad hoc project work, Company and HR initiatives, providing administrative services and, on occasion, face to face support.
• Assist in the testing and maintenance of the HRIS.
• Provide cover for colleagues during periods of absence and peak workload demands.
• Identify opportunities for improvement and suggest changes to enhance services, systems or address issues and actively participate in process improvement activity.
• Ensure HR related documentation (hard copy and electronic) is appropriately handled, managed and retained in compliance with data privacy regulations, including the archiving process; and ensure all correspondence and documentation produced is accurate, using approved templates.
• Ensure local work instructions are followed to maintain process compliance and quality.
• Ensure confidentiality is maintained at all times and that the appropriate Company classifications are applied.
• Maintain understanding of up to date employment regulations, applicable laws and Company policy.

Minimum Requirement:

• Work with high volume
• Strong attention to detail
• Strong admin skills
• Knowledge of Microsoft packages
• HR / Workday experience would be beneficial
• Vetting officers / experience - considerable
• Administrative task
• HR Admin experience
• Good stakeholder management and communication internally